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Use cases

Real businesses. Real results.

A selection of recent engagements — what the problem was, what we built, and the results it delivered. Open any card for the full story.

Enterprise transformation

Multi-year programs for the world's largest institutions.

Clients we serve

Trusted by financial institutions, large enterprises, and government organizations.

EquifaxScotiabankCDWSperidian TechnologiesOntario Ministry of Children, Community & Social ServicesOntario Ministry of TransportationOntario Ministry of Health & Long-Term CareOntario Ministry of the Attorney General

Recognition & awards

Top Digital Business Transformation Solution in Canada 2026 — awarded to YDC Featured in CIOReview Great Place To Work — Certified, March 2026 to March 2027, Canada

Featured case study · Fortune 500 telecom operator

Field operations across 50+ markets, automated end to end.

A Fortune 500 telecom operator was running field service — scheduling, dispatch, provisioning, inventory, and contractor payments — across dozens of markets and a patchwork of disconnected systems. YDC automated the entire field-service lifecycle on the AirViewX platform, run by a coordinated team of AI agents that execute, learn, and improve.

50+

markets running on one platform

1,800+

fiber-to-the-home installs

87%

of features ready out of the box

The challenge

Every market had its own tools and its own way of working. Scheduling, dispatch, customer updates, equipment, and partner payments lived in separate systems that did not talk to each other — so coordinating a single install could touch half a dozen platforms, and nothing was visible end to end.

Meet ZALA — the agent system

Not a chatbot. Not a copilot. ZALA is a coordinated system of AI agents that run the operation — delegating, escalating, and getting smarter with every job.

Multi-agent coordination

Specialised agents delegate, negotiate, and escalate across complex operations.

Governed autonomy

Policy guardrails, approval thresholds, and escalation rules — and every decision stays traceable.

Self-improving loops

Built-in analytics mean every cycle of work makes the next one smarter.

Enterprise memory

Agents reason over shared context — customer history, network state, and past outcomes.

Three engines, one runtime

The brain

Agentic BPMN

Composes and governs the workflows in real time, adapting the process to outcomes instead of following a fixed flowchart — across CRM, catalog, fulfillment, field ops, and billing.

The hands

Agentic RPA

Acts across any system — modern APIs, screens, databases, and legacy tools — with full auditability and automatic error recovery, even where there is no API to plug into.

The eyes

Agentic BI

Watches outcomes, spots drift, and tunes the operation against the KPIs that matter — closing the loop from execution back to optimisation.

What we automated

01

Scheduling & notifications

  • Skills-based routing puts the right technician on each job
  • Real-time appointment slots, rescheduling, and reassignment
  • Automatic customer updates by SMS, WhatsApp, and email
02

Routing & tracking

  • Live turn-by-turn navigation to the customer address
  • Where-is-my-tech tracking for customers in real time
  • AI route optimisation across the day's jobs
03

Zero-touch provisioning

  • Automated service provisioning and activation
  • Technical validation before the technician leaves site
  • Service activation confirmed automatically
04

Inventory management

  • Connected to CRM and ERP inventory
  • Equipment assigned to the technician and the customer
  • Equipment swaps and recovery handled automatically
05

Order closing

  • Customer acceptance with digital signature
  • Order categorised on completion
  • Invoicing triggered automatically
06

Partner payments

  • Outsourced field-workforce management
  • Contractor performance tracking
  • Automated payment reconciliation

Have a problem like one of these?

Tell us about it. We'll tell you whether AI can fix it — or whether something simpler will.

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